PROMOVE UK LTD – Privacy Policy

ProMove Ltd (We) are committed to protecting and respecting your privacy. We keep and use information in line with the General Data Protection Regulation (GDPR) May 2018. Below you will find a summary of the information we collect to carry out our business and provide our services and how it is used. For the purpose of the GDPR, the data controller is ProMove UK Ltd.


Information we may collect from you

We may collect and process the following data about you: Information that you provide by filling in forms on our site This includes the following:

  • Details of transactions you carry out through our site and of the fulfillment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data and other communication data, and the resources that you access.
  • We hold financial information in line with statutory requirements.
  • Information provided at the time of registering to use our site.
  • We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Prospective customers

Our initial contact with prospects is normally by email or letter or face to face at meetings and events.   If at any point you do not wish us to contact you again please telephone us on 01970 820 893 or email  We will keep a log of your name and the date when you made the request, to ensure we respect your wishes.

Training courses

Information will be required to secure your booking for a training course and to process your payment (where applicable) and ensure that your health and wellbeing is catered for.   Information may be passed on to a third party such as an external trainer / provider delivering on our behalf, or to external caterers or the venue staff.

We may take photographs at training courses, or video them, but will make you aware in advance where this will be the case.  The material may be used for social media and future marketing and promotions.

If you have attended a training course we will retain a record of your name, the name of the course, the date held and the result of an exam (where applicable) so that we can respond appropriately to any future queries regarding claims about qualifications and continuing professional development.  For all other events delegate information will be deleted no more than 3 years after the event.


IP addresses’ and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a better experience when you browse our website, and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Our cookies are not used to collect personally identifiable information about you.

We list on our cookie policy page the cookies we use on our website, and provide a brief explanation of what those cookies do.



By using our website you consent to the collection and use of your personal information as stated above. We reserve the right to amend this privacy policy from time to time and, if we do so, your continued use of our site will be taken as acceptance of any such change.

Some websites that have links to and from our site from time to time may collect personal information about you when you access or utilise those links. We do not control the collection or use of such information, and the practices of those websites are not covered by this privacy policy. Some websites that have links to and from our site from time to time may also use their own cookies. We have no access to, or control over these cookies, and you are advised to check the cookie policies on such other websites or to amend your site browser’s settings with respect to cookies accordingly.

Please note that this privacy policy only concerns the collection and use of personal information on If you purchase any products or services from us via other sites which we maintain, separate terms on how your personal data will be used will be applicable.


Security and storage of your personal information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information through the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site through the internet; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


Uses made of this information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer. To provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those that were the subject of a previous sale to you.


Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries and distributors, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.


Your rights

By giving us your details, you are consenting to the processing of the information in accordance with this privacy policy.

You have the right to request a copy of the personal information ProMove UK Ltd holds about you and to have any inaccuracies corrected.  You also have the right to request that your information is deleted; or that we stop using your personal information for certain purposes.  If we are unable to comply with your request, we will tell you and explain why.  We will aim to respond to you within one month.

Please address requests to the Director, ProMove UK Ltd, Tremfan, Cwmann, Lampeter, SA48 8ES.



If you have a complaint against ProMove UK Ltd, we will request information to enable us to handle your complaint.  This may include sensitive information relating to your medical condition which could assist us in understanding and resolving your complaint.

We will not process this data for any other reason without first removing personal information.  We will destroy the complaint file no more than 3 years after our last date of contact with you, keeping only a summary log record of your name, the company name, the date the complaint was opened and closed, indication of what type of complaint it was and how it was resolved.